Boo — Privacy & User Policy

1. What This Policy Is All About

When you use Boo, you trust us with some of your personal details. This policy outlines:

• What we collect
• How and why we use it
• Who we might share it with (very limited)
• How long we keep it
• And what you can do if you want to change or delete anything

We aim to make everything transparent and simple. No confusing legal terms — just straightforward information.

2. What We Collect and Why

Depending on how you use the Boo app, we may collect a few different types of information:

Personal Information

• Your name and phone number — so we know who you are.
• Your delivery address — so your orders get to the right place.
• Your email (optional) — so we can send you updates or support you if needed.
• Payment details — handled by secure third-party providers; we don’t store your card numbers.

Technical Data

• The type of phone or device you use, app version, and basic system info.
• Your IP address and general location.
• How you interact with the app — this helps us improve features and performance.

We use this information only to make Boo work better for you. We don’t collect anything without purpose.

3. Why We’re Allowed to Use Your Information

There are a few solid reasons we use your data:

• To deliver your orders and keep your account working
• To make sure our app runs smoothly and stays secure
• When you give us permission — like for newsletters or optional surveys

We never use your data for anything you didn’t agree to.

4. How Long We Keep Your Info

We don’t keep your data forever — only as long as it’s needed. For example:

• As long as your account is active
• If we need it for legal reasons (like payment records or fraud investigation)
• Until you ask us to delete it, unless we’re required to keep it longer

Once we no longer need your info, we delete it safely or anonymize it.

5. How We Store and Protect Your Data

All your information is stored securely on trusted servers. We use:

• Encryption to protect your data during transmission
• Strict access controls — only authorized team members can access personal info
• Security checks and backups to prevent data loss or theft

We take these protections seriously, and we choose service providers who do too.

6. Who We Share Your Info With

We’re very careful about this. We don’t sell your data — ever. We only share it when absolutely necessary:

• Delivery services get just the basics: name, phone number, and delivery address.
• Payment processors get what they need to handle your purchase — and they don’t share your data with anyone else.
• Legal authorities only if the law requires us to share.

7. Cookies and Tracking

We use basic tracking tools to help the app work properly and improve your experience. This might include:

• Keeping you logged in
• Remembering your preferences
• Analyzing how people use the app to make it better

You can disable cookies or tracking in your device settings, but some features might not work as well.

8. Your Rights Over Your Data

Here’s what you can ask us to do — and we’ll do it as soon as possible:

• Show you what personal info we have
• Correct anything that’s wrong
• Delete your account and data (unless we need it for legal reasons)
• Stop using your data in certain ways
• Cancel your consent if you’ve given it before

Just email us at we.care@boo.com.iq to make a request.

9. If Something Goes Wrong

In the unlikely case of a data breach:

• We’ll assess the risk immediately
• If your data is affected, we’ll let you know as soon as possible
• We’ll notify legal authorities if required and take action to fix the problem quickly

10. Your Agreement to This Policy

By using Boo, you agree to the way we handle your information as described here. We only use your info to give you a better, safer experience — and we’ll never use it in ways you wouldn’t expect.

11. Changes to This Policy

Sometimes, laws or our app features change. When that happens, we may update this policy. If the changes are big, we’ll let you know through the app or by email before they go live.

12. Governing Law and Disputes

This policy follows the laws of the Republic of Iraq. If there’s a disagreement, we’ll do our best to solve it calmly and respectfully. If that’s not possible, the courts of Baghdad will handle it.

13. Refund and Compensation

If something goes wrong with your order — like:

• You didn’t receive it
• It arrived damaged or wasn’t what you ordered
• You were charged incorrectly

We’ll review your case and offer a refund or compensation if it’s valid. Processing a refund may take up to 14 working days, depending on your payment method.

14. How to Reach Us

Have questions? Need help? Want to request something about your data? We’re here for you.

15. Online Payment Policy

We offer secure online payment options inside the Boo app to make your shopping experience smooth and safe.

Payment methods include credit/debit cards, mobile wallets, and local payment systems. All transactions are processed through certified and secure payment gateways. Boo does not store full card details. Confirmation of successful transactions will be shared via email or in-app notification. Refunds for online payments are made to the original payment method and may take up to 14 working days.

16. Refund Policy

We want you to be satisfied with every order. If something goes wrong, you may be eligible for a refund in cases such as:

• Non-delivery of your order
• Delivery of damaged or defective products
• Incorrect items received

To request a refund, please contact our support team within 48 hours of receiving your order. All refund requests are subject to review. Approved refunds will be processed back to your original payment method or wallet within 5–14 working days, depending on your payment provider.

17. Order Cancellation Policy

You may cancel your order at any time before it is confirmed by the seller. Once the order has been shipped or is marked as ‘in preparation,’ cancellation may no longer be possible.

To cancel an order, go to your order details and click on 'Cancel Order'. If cancellation is not available, please contact support.

If payment has already been made, refunds will be handled according to our Refund Policy.

18. Return and Replacement Policy

If the product you received is defective, damaged, or not as described, you can request a return or replacement within 3 days of receiving the order. Return eligibility is subject to product type and condition:

• Products must be unused and in original packaging
• Proof of purchase is required
• Some items (e.g., perishable goods, personal care products) are not eligible for return

To start a return, please contact support with clear images and order details. We will review the request and arrange for pickup or advise on the next steps.